Terms of Service

Last updated: July 2026

1. Acceptance of Terms

By accessing and using this website (anafernandespayne.com) and related services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website or services. Ana Fernandes-Payne reserves the right to update these terms at any time, and your continued use constitutes acceptance of any modifications.

2. Description of Services

Ana Fernandes-Payne provides advisory and consulting services related to business process automation, robotic process automation, hyperautomation, and operations strategy. Services include:

These services are advisory and consulting in nature. While Ana Fernandes-Payne provides recommendations based on experience and research, there are no guarantees of specific outcomes, business results, or implementation success. The success of any automation initiative depends on your organization's execution, resources, and internal factors beyond Ana Fernandes-Payne's control.

3. Intellectual Property Rights

All content on anafernandespayne.com, including text, articles, insights, graphics, logos, and design elements, is the intellectual property of Ana Fernandes-Payne and protected by copyright law. You may read and reference this content for personal, non-commercial purposes only. You may not reproduce, republish, distribute, or transmit any content without prior written permission.

For paid consulting engagements, intellectual property ownership and usage rights are governed by the specific engagement agreement signed at the time of service delivery.

4. Disclaimer of Professional Advice

All content on this website and related channels is educational in nature and should not be construed as professional advice, including legal, financial, or investment advice specific to your situation.

Any reliance you place on content from this website is at your own risk. Before implementing any recommendations or strategies, you should consult with appropriate professionals qualified to advise on your specific situation.

5. Limitation of Liability

To the maximum extent permitted by law, Ana Fernandes-Payne shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or services, including but not limited to loss of business revenue or profits, loss of data or business interruption, lost savings or opportunities, or third-party claims or damages.

The total liability of Ana Fernandes-Payne for any claims arising from your use of this website or services shall not exceed the amount paid by you for the specific service that gave rise to the claim, or if no payment was made, then fifty US dollars ($50.00).

6. Indemnification

You agree to defend, indemnify, and hold harmless Ana Fernandes-Payne from and against any and all claims, damages, liabilities, costs, and expenses arising from your violation of these Terms of Service, your infringement of any third-party intellectual property rights, content you provide through this website, or your use of services in a manner not authorized by these terms.

7. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflicts of law principles. Ana Fernandes-Payne provides services to clients internationally, including in the United States and Brazil. Regardless of where you access this website or receive services, these terms and the laws of Florida shall apply, except where mandatory local laws conflict.

8. Dispute Resolution

Before pursuing any formal legal action, both parties agree to attempt to resolve any dispute through good-faith informal negotiation for at least thirty (30) days. If informal resolution is unsuccessful, the parties agree to submit the dispute to mediation. If mediation does not resolve the dispute within thirty (30) days, the dispute shall be finally resolved by binding arbitration in Miami, Florida, conducted in English, with the arbitrator's decision final and binding.

9. Third-Party Links and Services

This website contains links to external websites and third-party services, including but not limited to Calendly and partner websites (including Olyra). Ana Fernandes-Payne is not responsible for the content, accuracy, privacy practices, or availability of these external sites.

10. User Conduct and Acceptable Use

You agree not to use this website or services in any manner that is unlawful, spam or deceptive, harassing or defamatory, contains malware, attempts unauthorized access, or involves automated scraping without permission.

11. Modifications to Terms and Services

Ana Fernandes-Payne reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date.

12. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if not possible. All other provisions remain in full force and effect.

13. Entire Agreement

These Terms of Service, together with the Privacy Policy and any engagement agreements signed for specific consulting services, constitute the entire agreement between you and Ana Fernandes-Payne regarding your use of this website and services.

14. Contact Information

If you have questions about these Terms of Service, please contact:

Ana Fernandes-Payne
Email: [email protected]
Primary Location: Miami, USA
Serving clients in the United States, Brazil, and internationally

These terms are designed to be fair and transparent. If you have concerns about any provision or believe something is unclear, please reach out directly so we can discuss.